Route Package Protection Policies

We have partnered with Route Package Protection as a service provider to offer a shipping insurance policy for your store orders. Adding Route's Package Protection to your order will have you covered in case your order gets lost, damaged, or stolen whilst in transit.

Why do I need Route Package Protection?

Route offers you "peace of mind" package protection for all of your orders at an affordable price. The cost to you - to fully protect your package in the event that it is lost, damaged, or stolen - is calculated based on the subtotal of the order and the partnership between Route and ourselves.

Route 1-Click Protect insurance cover is a zero-hassle and instantly resolve insurance policy. We highly recommend this additional shipping insurance over the standard cover offered by the courier's whose policies are often very restrictive in what they will insure for when it comes to making an actual claim.

Due to the nature and value of our store products, many of the couriers own insurance policies will not cover your purchase should you want to make a claim for damaged caused during shipping. For this very reason, we have joined Route to ensure if the worse should happen to your shipment during transit we can quickly and easily make a claim on the insurance, hassle-free 😎

When refunding an item, Route covers the subtotal of the order. Shipping costs, taxes and the Route premium are not included.

When replacing an item, Route covers the subtotal of the order, the Route premium, shipping costs and taxes. Route does not pay any custom/duty fees.

For a detail breakdown of Route's official insurance policy please see https://route.com/insurance

For a detailed breakdown of policies please see Route package protection policies

For more detail on Route's service offering please click on the more info on the Route card on the shopping cart/checkout page or visit www.route.com